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Privacy & Story Consent

Pain With No Scars, Inc. respects your privacy and treats survivor stories with care. This policy explains how we collect, use, share, and protect information when you use our Site.

Effective date: December 17, 2025

Questions? Contact [email protected]

1) Scope

This policy applies to information collected through:

  • The Site and its pages (For Survivors, Coaching, Contact, Get Involved, Events, Stories, Donate, Shop)
  • Communications you send to us (email or forms)
  • Donations and purchases made through third-party processors

2) Not a crisis service

PWNS is not an emergency service.

Call 988
  • If you are in immediate danger, call 911
  • If you are in crisis in the U.S., call/text 988

3) Information we collect

A) Information you provide

  • Support requests: name, email, message content
  • Coaching inquiries: name, email, phone (optional), details you share
  • Contact inquiries: name, email, subject, message
  • Volunteer interest: name, email, phone, city, interests, availability
  • Newsletter signups: email address and preferences
  • Story submissions: story content and optional details

B) Information collected automatically

  • Device and browser information, pages viewed, approximate location, timestamps
  • Log data (including IP address)
  • Cookies for functionality, security, and analytics

C) Sensitive information

Because PWNS serves survivors, information you provide may include sensitive personal details. You choose what to share. We recommend avoiding highly identifying details unless necessary.

4) How we use your information

  • Respond to support requests and coaching inquiries
  • Process donations and purchases
  • Send updates, newsletters, or event notices (if you opt in)
  • Publish stories (with consent) on the Site or social media
  • Improve the Site and understand how visitors use it
  • Comply with legal obligations

5) Story consent and publication

When you submit a story, you choose how you want to be identified:

Fully Anonymous
Your name will never appear in connection with the story
Pseudonym
You may choose a fictitious name (pseudonym) to appear alongside your story
Real Name
With your written consent, your real name may accompany the story

Your rights: You may request that we remove or anonymize a previously published story by contacting us.

6) Donations and purchases

Donations are processed through Stripe. Purchases from our Shop are handled by third-party fulfillment platforms.

We do not store full payment card numbers on PWNS servers. For details on how these providers handle your data, please see their privacy policies.

7) How we share information

We do not sell your personal information. We may share it with:

  • Service providers: hosting, email, analytics, payment processing
  • Legal compliance: if required by law or to protect rights
  • Organizational transfers: if PWNS merges with another organization

8) Cookies and tracking

We use cookies and similar technologies for:

  • Essential cookies: keeping you logged in, storing preferences
  • Analytics cookies: understanding how visitors use the Site

You can manage cookies through your browser settings. Disabling certain cookies may affect site functionality.

9) Data retention

We retain personal information for as long as needed to provide services, comply with legal obligations, or resolve disputes. Published stories remain on the Site unless you request removal.

10) Your rights and choices

Depending on your location, you may have rights to:

  • Access or receive a copy of personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of personal data (subject to legal exceptions)
  • Opt out of certain data uses or marketing communications

To exercise your rights, email [email protected].

11) Children's privacy

The Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

12) Security

We use technical and organizational measures to protect your data, including encryption in transit (TLS) and access controls. However, no method is 100% secure, and we cannot guarantee absolute security.

13) Third-party links

The Site may link to external websites or services. We are not responsible for their privacy practices. Please review their policies before sharing information.

14) Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the Site after changes means you accept the updated policy.

15) Contact

Questions about privacy or your data? Contact us:

Email: [email protected]

Mail: Pain With No Scars, Inc., 5979 NW 24th Place, Sunrise, FL 33313

Questions about your privacy?

We take your privacy seriously. Reach out if you have any concerns or requests.

Contact Us

Last updated: December 17, 2025